Privacy Policy for SoftVM

Last Updated: May 9, 2026

1) General Information

This part is about the Collection of Personal Data and Contact Details of the Controller

1.1 Introduction

We are pleased that you are using SoftVM (hereinafter referred to as the “Product”, “Application”, “App”, or “Service”).

This Privacy Policy explains how personal data is processed when you use SoftVM, including the desktop application, website, related services, support channels, and associated features.

Personal data means any information relating to an identified or identifiable natural person.

1.2 Controller

The controller responsible for the processing of personal data within the meaning of the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 is:

SoftSky App Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Company Number: 15015190

Email: support@softvm.app

1.3 Security and Encryption

For security reasons and to protect the transmission of confidential content, SoftVM uses industry-standard security measures and encrypted connections where applicable, including HTTPS and TLS technologies.

We implement appropriate technical and organisational safeguards designed to protect personal data against unauthorised access, disclosure, alteration, or destruction.

2) Contact

When contacting us via email, contact forms, support forms, or live chat, personal data may be collected.

This may include:

• your name

• your email address

• the content of your message

• technical information voluntarily provided for support purposes

• attachments or diagnostic files you choose to send

This data is used solely for handling support requests, responding to inquiries, and associated administrative processing.

The legal basis for this processing is:

• Article 6(1)(b) UK GDPR where processing is necessary for contractual or pre-contractual communication

• Article 6(1)(f) UK GDPR based on our legitimate interest in managing and responding to support requests

3) Categories of Data We Process

3.1 No User Accounts

SoftVM does not require mandatory user account registration for ordinary use of the application.

We generally do not collect:

• names

• passwords

• personal profiles

• identity documents

unless voluntarily provided by you for support purposes.

3.2 Data Stored Locally on Your Device

SoftVM is designed with a privacy-focused architecture.

The application primarily stores virtual machine data, configuration files, and workspace-related content locally on your device.

This may include:

• virtual machine configurations

• VM metadata

• local storage paths

• snapshots

• operating system images

• usage preferences

• resource allocation settings

• application preferences

Such information is generally not transmitted to our servers.

3.3 Technical and Diagnostic Information

When using SoftVM, certain technical and diagnostic information may be processed automatically to ensure functionality, compatibility, stability, and security.

This may include:

• device model

• macOS version

• application version

• crash logs

• diagnostic traces

• performance metrics

• compatibility information

• anonymous installation identifiers

• VM runtime status

• error logs

This information is used solely to:

• improve product stability

• diagnose technical issues

• maintain compatibility

• enhance performance and reliability

The legal basis is Article 6(1)(f) UK GDPR based on our legitimate interest in maintaining and improving the Product.

3.4 Crash Reporting and Diagnostics Providers

To improve stability and reliability, SoftVM may use third-party crash reporting and diagnostics services.

Firebase Crashlytics

Where used, Firebase Crashlytics is provided by:

Google Ireland Limited
Gordon House
Barrow Street
Dublin 4
Ireland

Crash reports may include:

• device model

• operating system version

• app version

• crash traces

• technical diagnostic information

This information does not intentionally include personal user content or VM data.

Processing is based on Article 6(1)(f) UK GDPR.

Sentry

Where used, Sentry may process:

• anonymous crash reports

• diagnostic logs

• performance traces

• technical metadata

This information is processed solely for debugging and product improvement purposes.

3.5 Analytics

SoftVM may use privacy-conscious analytics tools to understand aggregated product usage and improve features.

Analytics data may include:

• screen views

• feature usage

• device metadata

• anonymous installation identifiers

• interaction metrics

We do not use analytics data for behavioural advertising or unrelated profiling.

The legal basis is Article 6(1)(f) UK GDPR.

3.6 Website Data and Cookies

When visiting the SoftVM website, certain technical information may automatically be processed.

This may include:

• browser type

• operating system

• IP address

• referral URLs

• access times

• device information

Cookies may be used to:

• ensure website functionality

• improve user experience

• analyse aggregated website traffic

You may disable cookies through your browser settings, although some functionality may become limited.

3.7 Purchases, Tips, and Donations

SoftVM may offer optional one-time support purchases, tips, or donations to support development of the application.

Examples may include:

• Small Tip

• Buy a Coffee

• Buy a Pizza

• Bigger Support

These purchases are completely optional and are not required to access core application functionality.

Payments are processed through the Apple App Store or other authorised platform providers.

We do not receive or store your payment card information.

Transaction-related information received from platform providers may include:

• purchase confirmations

• transaction identifiers

• country information

• subscription or entitlement status where applicable

The legal basis is Article 6(1)(b) UK GDPR.

3.8 No Advertising or Tracking-Based Monetisation

SoftVM does not sell personal data to third parties.

We do not use VM content, local files, or user workspace data for:

• advertising profiling

• behavioural advertising

• third-party data sales

• marketing audience creation

SoftVM is designed to remain:

• ad-free

• privacy-focused

• non-invasive

4) Legal Bases of Processing

Processing of personal data takes place on the following legal bases under Article 6 UK GDPR:

• Article 6(1)(a): consent

• Article 6(1)(b): contractual necessity

• Article 6(1)(c): legal obligation

• Article 6(1)(f): legitimate interests

5) Retention and Deletion of Data

We retain personal data only as long as necessary for the purposes described in this Privacy Policy.

In particular:

• locally stored VM data remains on your device until deleted by you

• diagnostic logs are retained only as long as necessary for debugging and stability purposes

• support communications are retained only as long as reasonably necessary

• transaction records may be retained for accounting and legal compliance purposes

6) Your Rights as a Data Subject

Under applicable data protection laws, you may have the following rights:

• Right of access

• Right to rectification

• Right to erasure

• Right to restriction of processing

• Right to data portability

• Right to object

• Right to withdraw consent

• Right to lodge a complaint with the Information Commissioner’s Office (ICO)

Because SoftVM generally does not maintain centralised personal accounts, we may not always be able to identify specific users unless sufficient information is provided directly.

7) International Transfers

Where personal data is transferred outside the United Kingdom or EEA, such transfers occur only where lawful safeguards exist under Articles 44–49 UK GDPR.

This may apply where third-party providers process data internationally.

Appropriate safeguards may include:

• Standard Contractual Clauses

• adequacy regulations

• lawful international transfer mechanisms

8) Automated Decision-Making

SoftVM does not use automated decision-making or profiling within the meaning of Article 22 UK GDPR.

9) Children’s Privacy

SoftVM is not intended for children under the age of 13.

We do not knowingly collect personal data from children under 13.

10) Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect legal, technical, or operational changes.

Updated versions will be published with a revised “Last Updated” date.

11) Contact

If you have questions regarding this Privacy Policy or wish to exercise your rights, you may contact:

SoftSky App Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Company Number: 15015190

Email: support@softvm.app